TERMS AND CONDITIONS
Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
Please make sure you agree with these terms and conditions, you are responsible to read the T&C's prior to making your purchase. When making a purchase through Our website you will be prompted to visit the T&C's.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.
Product Safety and CLP information: These can be found on the product safety and clp pages on the website. By purchassing from our website you agree to understanding and safe usage of our products.
Services means wholesaler of Infinite Scents and the products that we supply.
T&C'S, Terms and conditions.
The Website means our website, which is www.infinitescents.co.uk
Infinite Scents will respect customer privacy at all times and we will never share your information with a third party. Your confidence is guaranteed inline with UK data protection laws.
As part of the order process, it is necessary for Infinite Scents to collect some personal information from our customers. This may include your name, address, phone numbers, email addresses and payment details.
We may and only use your personal information:
To process your order
To send you information about our special offer, promotions and updates
To communicate with you regarding enquiries, complaints or sales
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, national and international laws, rules and regulations.
Limitation of Liability:
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services. Ultimate responsibility remains with the consumer for safe operations of our products. This includes our full product range.
Warranty and Guarantee:
Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and our social media. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the end consumer for safe operations of candles and products.
Safe use of our products:
The instructions on our products page forms as a part of our Infinite Scents terms and conditions. By accepting the Terms & Conditions, you accept that the information contained within the product usage/care section has been read, understood and followed. Furthermore, you agree to follow the safety instructions indicated on every product by Infinite Scents. Candle orders will also include a candle safety guidline card, please keep the card and follow the guidelines.
Returns and refunds:
Please note due to the fact every order is hand made to order, we do not offer refunds and hope you understand this. We do however offer a refund if the item arrives damaged or faulty. If the parcel seems to be damaged please be careful upon opening it, most orders contain glass items. Please inform us of your damaged parcel within 3 days of delivery, all you need to do is send us an email and a photo of the damaged items and we will be in contact asap. In the meantime you must keep the parcel, regardless of it been damaged or not. If you notice a crack in your candle jar please follow the same procedure and do not burn the candle, this could be dangerous and the candle is no longer safe to use.
If you have paid with clearpay and your item arrives damaged, we can only offer an exchange or credit note to spend on our website.
Thank you for taking the time to read our terms and conditions, if you do not agree with the set terms and conditions you must leave this website domain immediately.
If you have any further questions please feel free to contact us, by visiting our contact page.
We hope you love our Infinite Scents products and get full enjoyment from them, if you have any questions please do not hesitate to ask.
Best wishes Megan and Joe.